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We offer free standard shipping to every province and territory in Canada.
We offer free standard shipping to every province and territory in Canada. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened beauty and personal-care items within 30 days of delivery for a full refund. We’ll also cover the return shipping cost if the return is the result of our error (you received a damaged, defective, or incorrect item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, although in many cases refunds are processed sooner. This timeframe includes the transit time for us to receive your return from the carrier (5–10 business days), the time it takes us to inspect and process the returned item once received (3–5 business days), and the time required for your bank to complete the refund request (5–10 business days).
If you need to return an item, simply contact us at canadianglowstore@gmail.com and our team will guide you through the return process.
We will notify you via email once we have received and processed the returned item and your refund has been issued.
Deliveries to Canada’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
Meet a thoughtfully designed foot care tool engineered to bring spa-like indulgence into your daily routine. The PDQR Premium Pumice Mat combines dual grit options with a durable, easy-to-clean surface, offering a versatile solution for smoothing heels, toes, and rough patches. The experience is tactile and refreshing: the 100 grit side targets tougher skin while the 180 grit finishes with a gentler touch, allowing you to tailor exfoliation to your comfort level. This isn’t about a single quick scrub; it’s a measured, sensory approach to keep skin feeling soft and cared for after showers or baths.
Two grits in one tool empower you to adjust the intensity as needed. The 100 grit setting tackles stubborn calluses and rough spots, while the 180 grit provides a smoother finish without harsh scrubbing. The fine-but-firm texture invites a satisfying, controlled glide along curves, arches, and the arches between toes, helping to maintain a refreshed look with regular use.
Beyond foot care, this tool doubles as a practical cleaning partner for damp environments. It can help scrub mineral deposits, algae, and minor stains on pool features or tiled surfaces without scratching delicate materials. The all-in-one design means you have a single tool that can handle both pampering and light cleaning tasks, indoors and outdoors.
The same gentle exfoliating action works on hands and cuticles, offering a natural way to smooth rough knuckles and improve nail-ready skin. This makes it a practical addition to your year-round grooming toolkit, especially for anyone who values a simple, consistent self-care ritual.
Turn your shower or bath into a rejuvenating ritual. The mat is designed for wet environments and supports a spa-like experience with continued freshness through replaceable cartridges. Pair it with your favorite soaps or scrubs for a calming, restorative moment that can help you unwind after a long day. While results vary, many users report a noticeable difference in skin texture with regular use.
Note: Benefits described are potential outcomes based on consistent, comfortable use and personal skin response. This tool aims to support a practical, enjoyable foot care routine without making medical claims.
Q: What is the PDQR Premium Pumice Mat used for?
A: A dual-grit pumice mat for exfoliating feet and smoothing rough spots, with optional use on hands; ideal for at-home pedicures and spa-like routines.
Q: How do I use and care for the PDQR pumice mat?
A: Use in the shower or bath, switch grit as needed, rinse, air-dry, and replace cartridges periodically for ongoing freshness.
Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. For Beauty & Personal Care items, returns are only accepted for products that arrive damaged, defective, incorrectly shipped, or in a condition that is the fault of the seller.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, with all original packaging, safety seals intact, and all accessories included. For hygiene and safety reasons, opened or used beauty, skincare, haircare, fragrance, makeup, nail, tattooing, and personal care items cannot be returned.
You will also need your receipt or proof of purchase.
To start a return, contact us at canadianglow.ca@gmail.com.
All approved returns must be sent to the following address:
Canadian Glow – Returns Department
6 Shea Way
Newark, DE 19713
United States
If your return is accepted, you will receive a prepaid return shipping label (when applicable) along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
You can always reach us at canadianglow.ca@gmail.com for any return questions.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, incorrect, leaking, broken, or arrives with missing components. We will evaluate the issue and make it right.
For seller-caused issues (damaged, defective, incorrect, expired), Canadian Glow will cover the return shipping cost.
Exceptions / Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
If you are unsure about your item’s return eligibility, please contact us before sending it back.
Exchanges
Exchanges are only available for unopened items that arrived damaged, defective, incorrect, or expired. The fastest way to receive the item you want is to return the original (if eligible) and place a new order once your return is approved.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have 14 days to cancel or return the item for any reason. However, Beauty & Personal Care items must still be unopened, unused, with all seals intact, and in their original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at canadianglow.ca@gmail.com.
All orders are processed within 2–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
If there is any delay in preparing your order, we will notify you promptly by email.
Canadian Glow ships exclusively within Canada across all provinces and territories.
Standard delivery: Total delivery time is approximately 5 business days (2–3 days processing + delivery).
Remote or northern regions: 6–10 business days due to distance, weather conditions, and limited carrier routes.
Deliveries to areas such as Yukon, Northwest Territories, Nunavut, and certain rural communities may take longer because of seasonal and logistical factors.
We always strive for timely deliveries, but once a package is handed to the carrier, Canadian Glow is not responsible for carrier delays or weather-related disruptions.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Tracking details typically become active within 24–48 hours after shipment.
Shipping within Canada is free on all orders.
Expedited or express delivery options may be available at checkout for an additional fee depending on your location.
Please ensure your shipping address is complete and accurate before placing your order. Canadian Glow is not responsible for delays, lost shipments, or delivery issues caused by incorrect or incomplete addresses.
If your order arrives damaged, please contact us immediately at canadianglow.ca@gmail.com with photos of the package and its contents. We will assist you and work to resolve the issue as quickly as possible.
If your package is marked as “delivered” by the carrier but you have not received it, please first:
If the issue continues, email us and we will help you initiate a claim with the carrier.
At this time, we only ship within Canada. We may expand our shipping coverage to international destinations in the future.
If you have any questions about shipping, please contact us at: canadianglowstore@gmail.com
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