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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Purchase Questions
Q: “What makes Canadian Glow products different from other beauty brands?”
Canadian Glow focuses on clean, effective, dermatologist-inspired formulas made with high-quality ingredients. Our products are designed for real results while remaining gentle, cruelty-free, and suitable for a wide range of skin and hair types.
Q: “Are your products suitable for beginners or sensitive users?”
Yes. Most Canadian Glow products are formulated to be beginner-friendly and suitable for sensitive skin. For products with stronger actives (such as exfoliating acids or retinol alternatives), we always include usage instructions to help you introduce them safely into your routine.
Q: “Do I need a prescription to use Canadian Glow products?”
No. All Canadian Glow products are over-the-counter beauty and personal care items and do not require a prescription.
Q: “How do I choose the right product for my skin or hair needs?”
Each product page includes a detailed description, key benefits, ingredient list, and recommended skin or hair types. If you’re still unsure, you can email us at canadianglowstore@gmail.com — we’ll be happy to help you choose the best option.
Q: “Are Canadian Glow products safe to use together?”
Most of our products can be used together in the same routine. If a product has layering restrictions (for example, exfoliants or strong actives), we clearly mention this in the instructions. You can always contact us for personalized guidance.
Q: “Do you offer vegan or allergen-friendly products?”
Many Canadian Glow items are vegan, cruelty-free, and free from common irritants. Ingredient lists are provided in full on each product page so customers with allergies can review them carefully.
Q: “Where are Canadian Glow products made?”
Canadian Glow partners with certified manufacturers in Canada, the U.S., and select international facilities that meet strict quality and safety standards. Manufacturing location is listed on every product page and/or packaging.
Q: “Do your products contain artificial colors or unnecessary fillers?”
We avoid unnecessary fillers, harsh chemicals, and low-quality additives. Many of our formulas are fragrance-free, dye-free, and formulated with clean-beauty standards in mind.
Q: “Can I use Canadian Glow products long-term?”
Yes. Our products are designed for safe, consistent, long-term use unless otherwise specified (such as weekly treatments or exfoliating masks). Always follow usage instructions for best results.
Q: “How do I know if a product is in stock?”
Product availability is shown directly on each product page. If a product is out of stock, you’ll see a notification and may have the option to sign up for restock alerts.
Order & Shipping
Q: “How long will delivery take?”
Orders are processed within 2–3 business days. Standard delivery across most of Canada is completed within a total of 5 business days. Remote or northern regions may require 6–10 business days due to distance, weather conditions, or limited carrier routes.
Q: “How can I track my order?”
A tracking number is emailed to you once your order ships, allowing you to follow your package online.
Q: “Do you ship internationally?”
At this time, Canadian Glow ships only within Canada.
We may expand shipping locations in the future.
Q: “Can I change my shipping address after placing an order?”
If your order has not yet shipped, we may be able to update your address.
Please contact us immediately at canadianglowstore@gmail.com
Q: “Why hasn’t my tracking number updated yet?”
Tracking updates may take 24–48 hours depending on carrier processing times.
Q: “What happens if I miss my delivery?”
Carriers may attempt redelivery or leave a notice for pickup at a nearby postal location.
If the package is returned to us, we will contact you to arrange reshipment or refund options.
Q: “My order shows as delivered, but I haven’t received it. What should I do?”
Check with neighbors and your local carrier first. If the package is still missing, contact canadianglowstore@gmail.com for assistance.
Q: “Do you deliver to P.O. boxes?”
Yes, most orders can be delivered to P.O. boxes depending on the carrier.
Q: “Can multiple orders be combined into one shipment?”
Orders placed separately cannot be merged once they enter processing.
Q: “What if my order arrives damaged or incomplete?”
Please contact us within 48 hours of receiving your package and include photos of the damaged or incorrect item(s).
We’ll replace the item or arrange a solution right away.
About Policies
Q: “Where can I find your return, refund, and shipping policies?”
You can review all of our store policies here:
Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.
These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.
Q: “What is your return policy?”
Canadian Glow offers a 30-day return policy for unopened and unused items in their original packaging.
For full details, please visit our Return Policy page.
Q: “How do I request a refund?”
You can request a refund by contacting us at canadianglowstore@gmail.com with your order number and reason for return.
Refunds are issued after we receive and inspect your returned item.
Q: “Do you offer exchanges?”
Yes.
If you want a different item, please return the original product first.
Once the return is approved, you can place a new order for the replacement item.
Q: “Are sale items or gift cards refundable?”
No.
Sale items and gift cards are non-refundable, except in cases where the item arrives damaged or defective.
Q: “How do you protect my personal information?”
Your personal information is protected through encrypted Shopify systems and secure payment processing.
You can learn more by visiting our Privacy Policy page.
Q: “Are Canadian Glow products authentic and safe?”
Yes.
All Canadian Glow products are sourced from trusted Canadian and international suppliers and undergo quality control to ensure they are authentic, safe, and compliant with Canadian product guidelines.
Q: “Is my payment information secure?”
Payments are processed through encrypted, secure gateways to protect your financial data.
Q: “Do you charge taxes or import fees?”
Taxes are applied at checkout based on Canadian provincial tax requirements.
We do not charge import fees because all orders ship from within Canada.
Q: “What happens if I disagree with your Terms of Service?”
Using the website indicates acceptance of the Terms of Service. If you disagree, you should discontinue use of the site.
